How to Request Product Service

For service on your Saladmaster product you may contact your local Authorized Saladmaster dealership. They can perform the rest of this process for you. To locate your nearest Authorized Saladmaster Dealership click here.

If you do not have a local Dealership you can send the product directly to the Saladmaster Corporate Office by following the steps below. Our customer service specialists will inspect your item(s) and will repair or replace when applicable. Estimated turnaround is 3-5 business days from the date we receive your product. Just complete the online Service Request Form and include with the item(s) for inspection to process the request. Item(s) with no form will be returned unserviced.

Step 1: Give us your contact information
Step 2: Complete the online Service Request Form
Step 3: Print the online Service Request Form. Be sure to print 2 copies- one to send with your cookware and one for your records.
Step 4: Securely pack your product and your printed Service Request Form. Be sure to use protective packing materials for safe transport of shipment.

To begin the Service Request Form click here.

OUTSIDE OF THE U.S. OR CANADA

If you are outside of the U.S. or Canada, you must take your product to your Local Authorized Saladmaster Dealership. They can perform the rest of the process for you. To locate your nearest Authorized Dealership click here.